Shipping Policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your orders to you as quickly and efficiently as possible. Please review our shipping policy below for important information about shipping times, costs, and procedures.

Processing Time

  • All orders are typically processed within 3-7 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • Custom orders, including personalized designs or embroidery, may take up to 5-7 business days to process due to the custom nature of the items.

  • Shipping Methods & Delivery Times

    • Domestic (Within [Your Country]):
      • Standard shipping: Typically 5-7 business days

    • Tracking Your Order

      Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.

      Customs, Duties & Taxes

      • International orders may be subject to additional customs fees, taxes, or import duties, depending on the destination country.
      • These fees are the responsibility of the customer and are not included in the shipping cost.
      • We encourage you to check with your local customs office for any specific regulations or fees that may apply to your order.

      • Lost or Damaged Packages

        • We take great care in packing and shipping your items. However, if your order is lost or damaged during transit, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue as quickly as possible.
        • If your package is marked as "delivered" but you did not receive it, please contact the shipping carrier directly to open a claim.

        Incorrect Shipping Address

        • Please double-check that the shipping address provided is correct before placing your order.
        • We cannot be held responsible for delays or lost packages due to incorrect or incomplete shipping information.
          • If you notice an error in the shipping address, please contact us immediately at gracedorigins@gmail.com. We may be able to correct it if the order has not been processed yet.

          Returns & Exchanges

          • For details about returns and exchanges, please visit our Return & Exchange Policy Page

          Contact Us

          If you have any questions regarding shipping, please feel free to reach out to us at gracedorigins@gmail.com or via our website's contact page. We’re happy to assist!